iSmart Window Terms and Conditions


iSmart Window provides 5 year warranty for all the standard ( manual ) Roller Blinds, Venetian Blinds, and Vertical Blinds, iSmart Window offers 3 year warranty for all curtain motors and blind motors including rechargeable Li-ion batteries, iSmart Window offers 1 year warranty for the motorised curtain tracks and remotes etc. accessories.

This Warranty does not cover defects or damage caused by misuse, abuse, accident, alterations, normal wear and tear or failure to follow our instructions with respect to cleaning or maintenance.

Reverse roller blinds are not covered, in the case of fabric fraying. Fraying of the fabric as a result of improper use e.g. the user allowing the roller blinds chain to rub on the edge of the blind fabric when raising or lowering the blind. Some colour fading  or shrinkage is completely normal and should be expected under New Zealand's high UV lever condition during the lifetime of the blinds.

Blinds need to be returned to our Auckland office for any repair or service under the Warranty period.  It will be the customer's responsibility to send the blind back to iSmart Window at the customer's cost, if it is a manufacturing fault, we will courier out the repaired or replacement blind at our cost, if its deemed fault by misuse or as mentioned in our T&C, the customer will be liable for courier costs.

We will endeavor to color match or find similar components or the closest approximation motors for repair and replacement however, we can not guarantee the exact same color match or exact same model of the motor and accessories will be available at the time of the repair or replacement.

This Warranty is limited to the repair or replacement of the product or components which are of manufacturer's fault.

Warranty is not transferable, our product warranty only applies to the original purchaser of our products.

Returns Policy

We do not provide a refund if you have changed your mind about a particular purchase, so we ask that you choose the products you want to order carefully.

If the goods you receive are proven faulty, we will replace those goods if they are returned to us within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original shipping cost you paid.

After 30 days returns and refunds are subject to our warranty for the products.

The warranty does not cover damage from:

       Incorrect installation or wiring,

  • Misuse, accidental or non-accidental damage, negligence, inappropriate storage or maintenance,
  • Installation, modification, adjustment, or repairs from third parties who are not authorised by iSmart Window

If we elect to repair or replace any defective goods, such work shall be undertaken at such place as the Company may reasonably specify the Buyer shall be responsible at its cost and risk for shipment of the defective goods to the place specified. Further, this warranty is null if product is not fully paid for in a timely manner according to the payment terms, or proof of purchase cannot be provided.

Consumer Guarantees Act 1993

In the event the transaction of these conditions of sale is subject to the Consumer Guarantees Act 1993 (“the Act”) then: If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products. In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall any way limit the purchaser's rights under the Act.


  1. Before placing an order, you must provide all required information. The information you provide must be complete and accurate.
  2. Unless we agree otherwise, you must only place an order using our automated Online system, following its prompts and directions, pay at the time of ordering, using one of our accepted payment methods.
  3. Payment for Internet banking/Direct bank deposit orders must be made within 3 working days. If payment is not made within this time the order will be cancelled and will need to be placed again. 
  4. We may cancel an order:
    • If your payment is dishonoured, or is not cleared into our account within 5 working days;
    • If it is impracticable for us to fulfil the order: third party materials become unavailable;
    • If information you have provided to us is materially and relevantly incorrect;
    • If we cannot make contact with you via your nominated phone number or email address after we have made reasonable efforts to do so; or
    • In our discretion, within 7 days after we receive your payment (which will be refunded in full).  

         If we cancel an order, we would notify you as soon as practicable. 

Payment Term

You should pay in full advance for the delivery or pick-up order. For the custom made and installation order, you can pay in full advance or pay 50% of the payment as a deposit and then pay the balance when the blinds are made and prior to the installation. Any unpaid products will be retained as the property of CHNNZ Smart Home Co., Ltd, and it will incur a 5% penalty per month. In the event of the account being placed in a debt collection agency for formal demand, all collection fees and disbursements should be a debt due and owing by the client.


We only accept the New Zealand order, we do not provide international shipping. We will use the CourierPost or Fastway to ship your order, we only use signature required mail.

Incorrect, damaged or faulty goods    

We only use signature required courier delivery for our blinds.  Please inspect your blinds before you sign "received in good condition".  If you fail to inspect the goods, we will not be responsible for refunding or repairing blinds damaged during transportation.

  1. You must notify us of any goods that are damaged, faulty or not as ordered within 3 days after delivery, via our website.
  2. We may request reasonable evidence of goods that are damaged, faulty or not as ordered, including photographs.
  3. If you do not comply with this clause (1),  you are deemed to have accepted the goods in good order and condition.
  4. Nothing in this clause excludes or limits your Consumer Rights. 

Privacy Policy

We want you to have a safe and secure shopping experience online. All online shopping order forms via our sites are processed usng SSL ( Secure Socket Layer ) protocol, whereby sensitive information is encrypted to protect your privacy. The privacy of your customer data, orders  are important to us. We will not disclose or sell your customer data to any third party.

Delivery and Delivery Times

Goods leaving our premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner, so you must examine the Goods immediately after delivery:

  • Prior to acknowledging delivery to the carrier, your must ensure that the complete consignment as per the carrier's note has been received.
  • Should there be a shortage or visible damage to outer packaging, the carrier's note must be endorsed accordingly.
  • Within 3 days of receipt of consignment you must ensure that all goods received are in good order and condition.

No damage claims will be considered after 3 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by us, but details of any claim should be advised to us too.

For the custom built Motorised Curtain order, manufacturing time is approximately 10-15 working days. For the other orders, we will despatch them within 2 working days after your payment clears. Delivery time to New Zealand nationwide is 1-3 working days depending on your location.

Any quotations of delivery times by us are made in good faith but are estimates and we shall not be bound by such quotation and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.


In no event will CHNNZ Smart Home Co., Ltd be liable for the cost, expenses, or damages in connection with the sale over above the purchase price of the products.

iSmart Window shall not be liable for any loss of any kind whatsoever suffered by the Buyer as a result of any breach of any of iSmart Window’s obligations under the contract, including any cancellation of the contract or any negligence on the part of iSmart Window, its agents or contractors, nor shall iSmart Window be liable for any loss, damage or injury caused to the Buyer’s servants, agents, contractors, buyers, visitors, tenants, trespassers or other persons. The Buyer shall indemnify iSmart Window against any claim by any such person.

© Copyright CHNNZ Smart Home Co. Ltd T/A iSmart Window - Site Map Phone: 022 4118500 Auckland New Zealand