iSmart Window Terms and Conditions
Ordering
- Before placing an order, you must provide all required information. The information you provide must be complete and accurate.
- Unless we agree otherwise, you must only place an order using our automated Online system, following its prompts and directions, and pay at the time of ordering, using one of our accepted payment methods.
- Payment for Internet banking/Direct bank deposit orders must be made within 3 working days. If payment is not made within this time, the order will be cancelled and will need to be placed again.
- We may cancel an order:
- If your payment is dishonoured, or is not cleared into our account within 5 working days;
- If it is impracticable for us to fulfil the order: third party materials become unavailable;
- If the information you have provided to us is materially and relevantly incorrect;
- If we cannot make contact with you via your nominated phone number or email address after we have made reasonable efforts to do so, or
- In our discretion, within 7 days after we receive your payment (which will be refunded in full).
Customer Measurements:
For all remote, online, or DIY orders where customers provide their own measurements, the customer is solely responsible for the accuracy of all dimensions provided to iSmart Window.
iSmart Window accepts no liability for products that do not fit or do not perform as expected due to incorrect, incomplete, or inaccurate measurements supplied by the customer. We strongly recommend taking advantage of our free in-home measure and quote service, available to customers in the Auckland area, to ensure accurate sizing before placing your order. If you are outside Auckland and measuring yourself, please refer to our measurement guide or contact us before ordering if you have any questions.
Payment Term
You should pay in full advance for the delivery or pick-up order.
For the custom-made and installation order, you can pay in full advance or pay 50% of the payment as a deposit and then pay the balance when the blinds are made and prior to the installation. Any unpaid products will be retained as the property of CHNNZ Smart Home Co., Ltd, and it will incur a 5% penalty per month. In the event of the account being placed in a debt collection agency for formal demand, all collection fees and disbursements should be a debt due and owing by the client.
For the remote order, you can pay in full advance or pay a deposit of 50% of the total order value to confirm your order and commence production. The remaining balance is due prior to the dispatch of your order. The deposit is non-refundable once production has commenced, as materials will have been ordered and cutting of custom fabrics will have begun. For in-home installation orders, full payment is required upon completion of installation. iSmart Window reserves the right to withhold dispatch or installation until full payment has been received. Warranty coverage will not apply to any products that have not been paid for in full.
Shipping & Delivery
All blind and curtain orders are dispatched using signature-required courier delivery. Upon receipt of your order, please inspect all items carefully before signing the delivery receipt. By signing "received in good condition", you confirm that the goods have arrived without visible damage. If you notice any damage to the outer packaging upon delivery, please note this on the carrier's delivery record before signing. Please inspect your blinds before you sign "received in good condition". If you fail to inspect the goods, we will not be responsible for refunding or repairing damaged blinds during transportation.
Any claims for goods that are damaged, faulty, or incorrectly supplied must be notified to iSmart Window within 3 working days of delivery, via email to info@autoblinds.co.nz, with photographic evidence where possible. Claims notified after 3 working days of delivery will not be accepted, and the goods will be deemed to have been received in good order and condition.
While iSmart Window takes every care in packaging your order, we are not liable for loss or damage caused by the courier during transit. However, we will assist you in lodging a claim with the courier company, where damage during transit can be reasonably demonstrated. Nothing in this clause excludes or limits your rights under the Consumer Guarantees Act 1993.
Claims for damage or loss in transit must be made against the carrier in the prescribed manner, so you must examine the goods immediately after delivery:
- Prior to acknowledging delivery to the carrier, you must ensure that the complete consignment, as per the carrier's note, has been received.
- Should there be a shortage or visible damage to outer packaging, the carrier's note must be endorsed accordingly.
- Within 3 working days of receipt of the consignment, you must ensure that all goods received are in good order and condition.
- No damage claims will be considered after 3 working days of receipt of goods.
For custom-built motorised curtain and blind orders, manufacturing time is approximately 10–15 working days. For all other orders, we will dispatch within 2 working days after your payment clears. Delivery time to New Zealand nationwide is 1–3 working days, depending on your location. Any quotations of delivery times by us are made in good faith but are estimates, and we shall not be bound by such quotation, and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.
Returns Policy
As all of our blinds, curtains and window coverings are custom-made to your individual specifications, we are unable to accept returns or offer refunds for change of mind once production has commenced. A refund or replacement will be offered in the following circumstances:
- The product is faulty or defective due to a manufacturing error
- The product delivered does not match the agreed specifications.
Refunds will be processed within 10 working days of approval, via the original payment method. This policy does not affect your rights under the Consumer Guarantees Act 1993. We ask that you carefully choose the products you want to order.
If the goods you receive are proven faulty, we will replace those goods if they are returned to us within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original shipping cost you paid.
After 30 days, returns and refunds are subject to our warranty for the products.
The warranty does not cover damage from:
• Incorrect installation or wiring,
- Misuse, accidental or non-accidental damage, negligence, inappropriate storage or maintenance,
- Installation, modification, adjustment, or repairs from third parties who are not authorised by iSmart Window
If we elect to repair or replace any defective goods, such work shall be undertaken at such place as the Company may reasonably specify. The Buyer shall be responsible at its cost and risk for shipment of the defective goods to the place specified. Further, this warranty is null if the product is not fully paid for in a timely manner according to the payment terms, or proof of purchase cannot be provided.
Consumer Guarantees Act 1993
In the event the transaction of these conditions of sale is subject to the Consumer Guarantees Act 1993 (“the Act”), then: If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products. In the event the purchaser is acquiring the product for purposes other than those of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall in any way limit the purchaser's rights under the Act.
Warranty
iSmart Window provides a 5-year warranty for all the standard ( manual ) Roller Blinds, Venetian Blinds, and Vertical Blinds. iSmart Window offers a 3-year warranty for all curtain motors and blind motors, including rechargeable Li-ion batteries. iSmart Window offers a 1-year warranty for the motorised curtain tracks and remotes, etc., accessories.
This Warranty does not cover defects or damage caused by misuse, abuse, accident, alterations, normal wear and tear or failure to follow our instructions with respect to cleaning or maintenance.
Reverse roller blinds are not covered in the case of fabric fraying. Fraying of the fabric as a result of improper use, e.g. the user allowing the roller blinds chain to rub on the edge of the blind fabric when raising or lowering the blind. Some colour fading or shrinkage is completely normal and should be expected under New Zealand's high UV lever condition during the lifetime of the blinds.
Blinds need to be returned to our Auckland office for any repair or service under the Warranty period. It will be the customer's responsibility to send the blind back to iSmart Window at the customer's cost. If it is a manufacturing fault, we will courier out the repaired or replacement blind at our cost. If it's deemed a fault by misuse or as mentioned in our T&C, the customer will be liable for courier costs.
We will endeavour to colour-match or find similar components or the closest approximation motors for repair and replacement; however, we can not guarantee the exact same colour match or exact same model of the motor and accessories will be available at the time of the repair or replacement.
This Warranty is limited to the repair or replacement of the product or components that are of the manufacturer's fault.
Warranty is not transferable; our product warranty only applies to the original purchaser of our products.
Liability
To the maximum extent permitted by applicable New Zealand law, iSmart Window's total liability to you in connection with any order shall not exceed the purchase price paid for the relevant products.
iSmart Window shall not be liable for any indirect, consequential, or special loss or damage arising from any breach of contract, negligence, or other cause, including any loss of profit, revenue, or data.
Nothing in this section excludes or limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Installation Responsibility
Professional installation is strongly recommended for all AC mains-powered motorised products. Where customers choose to self-install, installation is undertaken entirely at the customer's own risk. iSmart Window accepts no liability for:
- Any personal injury or property damage arising from self-installation
- Any damage to the product caused by incorrect or improper installation
- Any product malfunction resulting from installation not carried out in accordance with our installation instructions.
Warranty claims will not be accepted where product damage or failure is determined to be caused by improper installation.
For AC-powered motorised products requiring electrical wiring, all electrical work must be carried out by a registered electrician in accordance with the New Zealand Electricity (Safety) Regulations 2010. iSmart Window accepts no liability for any electrical work carried out by unqualified persons.
Privacy Policy
We want you to have a safe and secure shopping experience online. All online shopping order forms via our sites are processed using the SSL ( Secure Socket Layer ) protocol, whereby sensitive information is encrypted to protect your privacy. The privacy of your customer data and orders is important to us. We will not disclose or sell your customer data to any third party.iSmart Window (CHNNZ Smart Home Co. Ltd) is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.
Information We Collect
We may collect the following personal information:
- Name, address, phone number and email address
- Order and payment details
- Measurement and installation details
How We Use Your Information:
Your personal information is used solely for the purpose of:
- Processing and fulfilling your order
- Communicating with you regarding your order or enquiry
- Providing after-sales support and warranty services
- Sending occasional promotional communications (you may opt out at any time)
We do not sell, rent, or share your personal information with third parties, except where required to fulfil your order (e.g. courier companies) or where required by law.
Data Security: All online transactions are processed using SSL (Secure Socket Layer) encryption to protect your personal and payment information.
Your Rights: You have the right to access and correct any personal information we hold about you.
To make a request, please contact us at info@autoblinds.co.nz.